Privacy Policy

Introduction

5280 Taxi ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our non-emergency medical transportation services, visit our website, or interact with us in any way.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Pickup and drop-off locations for transportation services
• Medical information necessary for safe transportation (mobility needs, medical equipment requirements, accessibility needs)
• Insurance information (if applicable)
• Payment and billing information
• Emergency contact information
• Trip history, preferences, and service feedback

Protected Health Information (PHI)

As a healthcare service provider, we may collect Protected Health Information as defined by HIPAA, including medical conditions, treatment information, and healthcare provider details necessary to coordinate your transportation.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring website
• Geographic location data (with your consent)
• Cookies and similar tracking technologies (see Cookie Policy below)

How We Use Your Information

We use your information for the following legitimate business purposes:

• Service Delivery: To provide, coordinate, and improve medical transportation services
• Communication: To contact you about your rides, appointments, service updates, and customer support
• Payment Processing: To process payments, maintain billing records, and handle insurance claims
• Safety and Security: To ensure passenger and driver safety, verify identities, and prevent fraud
• Legal Compliance: To comply with applicable laws, regulations, and legal processes (including HIPAA and state transportation regulations)
• Service Improvement: To analyze usage patterns, improve our services, and enhance customer experience
• Business Operations: To maintain records, conduct internal audits, and manage our business operations

Information Sharing and Disclosure

We do NOT sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With drivers, dispatchers, and healthcare facilities necessary to provide your transportation service
• Payment Processors: With secure third-party payment processors to handle transactions
• Insurance Companies: With your insurance provider when you use insurance to pay for services (with your authorization)
• Legal Requirements: When required by law, court order, subpoena, or government regulation
• Emergency Situations: To protect the safety and well-being of you, our staff, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (your information would remain subject to this Privacy Policy)
• With Your Consent: When you explicitly authorize us to share your information

HIPAA Compliance

5280 Taxi is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain comprehensive safeguards to protect your Protected Health Information (PHI), including:

• Administrative, physical, and technical security measures
• Staff training on HIPAA privacy and security requirements
• Business Associate Agreements with all third-party service providers who handle PHI
• Regular security risk assessments and audits
• Incident response and breach notification procedures

You have specific rights under HIPAA regarding your PHI. For more information about your HIPAA rights or to request a copy of our Notice of Privacy Practices, please contact us.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure servers with firewall protection and intrusion detection
• Access controls and authentication requirements for staff
• Regular security audits and vulnerability assessments
• Secure disposal of physical and electronic records
• Employee confidentiality agreements and security training

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with services and maintain your account
• Comply with legal, regulatory, and tax requirements (typically 7 years for medical records)
• Resolve disputes and enforce our agreements
• Maintain business records and conduct audits

After the retention period expires, we will securely delete or anonymize your information unless we are required by law to retain it longer.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Receive your information in a structured, machine-readable format
• Right to Opt-Out: Opt-out of non-essential communications (you will still receive service-related messages)
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us at (720) 341-5331 or ali@5280taxi.com. We will verify your identity before processing your request.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality. We do not use cookies to collect personal information or track you across other websites.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Effective Date."

Material changes will be communicated to you via email or prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

Mobile Information Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 days.